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BlogAn AI-powered phone line: Does my salon, spa, or medspa need it? What am I missing without it?Running a beauty and wellness business is no walk in the park. The hustle is real, and every missed call could mean a missed opportunity. But what if your phone line wasn’t just a phone line? What if it could become your power tool, driven by AI, turning every call into a chance to shine and an opportunity to earn? Sounds game changing, right? Well, buckle up, because the future is here with AI-powered phone lines for wellness and fitness businesses.
In this post – the first in a series on AI capabilities within Zenoti – we’ll look at the benefits of an AI-powered phone for your salon, spa, or medspa. Read on for detailed intel and stunning visuals from Sunayana Reddy, senior manager of product marketing at Zenoti.
Let’s dive in!
Wouldn’t it be cool to know exactly why your guests are calling? With an AI phone line, like HyperConnect from Zenoti, identifying trends is a breeze. Whether it’s appointment changes or common complaints like parking issues, you’ll have the right info to act fast and keep your clients happy.
The following report shows calls broken out by category, sentiment, duration, and volume. Talk about a quick pulse check at a glance!
How many bookings did you miss last week due to lack of staff coverage or clients’ preferred time slots being full? What did those lost chances cost your business? An AI-powered phone line tells you exactly how much revenue slipped through the cracks. By flagging missed opportunities, this smart tech helps you plug those leaks. Without this technology, you wouldn’t even know there were leaks.
Here's a look at a sample report for this feature.
Plus, it highlights if add-ons weren’t offered, taking upsell coaching to a whole new level for your team.
Imagine getting daily summaries of calls that didn’t go quite right, complete with transcripts – without spending hours listening to recordings or reviewing notes. You get to lead your team with those insights, providing context and clarity to help them improve and stay on the same page.
Here’s a look at the screen team leads see, with every call rated and coaching insights included.
Plus, with alerts for VIP clients or pending dues, your team can handle sensitive calls like champs, making every customer feel valued and special.
An AI-powered phone line can help your business really thrive. Far from dehumanizing the guest experience, it helps the humans in control do more of what’s important – connect with customers in person and coach staff to become revenue maximizers, with leaders getting insights that would take hours to glean manually.
Say goodbye to missed calls and hello to new insights and revenue streams. Just what can an AI-powered phone line do for your business? Book a free demo to see for yourself.
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