Berkowits Scales Growth with Referrals and Automation

We manage over 15,000 leads every month on Zenoti, and our referrals generate up to 8% of new business, underscoring Zenoti's impact in driving our growth through successful lead management and customer acquisition.
- Arpit Goel, CEO, Berkowits Hair and Skin Clinics

The Challenges

Berkowits Hair and Skin Clinics, with 27 clinics across 9 cities, faced challenges in scaling their operations and improving customer experience. Managing appointments, tracking client preferences, and acquiring new customers were becoming increasingly complex and time-consuming.

The Solutions

• Utilized Zenoti to track re-bookings per technician and identify high-spending clients
• Implemented Zenoti's inventory management features, to optimize product consumption and reduce pilferage
• Leveraged Zenoti's referral feature to generate up to 8% of their business
• Automated lead creation and follow-up using Zenoti's leads management functionality

Impact

1. 8% New business generated from referrals
2. 100% Automated and streamlined workflows
3. 15K+ Leads managed on Zenoti every month